Refund Policy

Last updated: June 23, 2026

At EDD Hold, we stand behind the reliability of our automated dialing utility. We want you to be fully satisfied with our service, which is why we offer a transparent, consumer-friendly refund policy.

1. The Connection Guarantee

We guarantee a connection to your selected agency's hold line or a live representative. If your dialing session exhausts all attempt retries and fails to successfully bridge your callback phone to the agency, you are entitled to a 100% full refund.

2. Refund Eligibility Criteria

Refunds are automatically approved or quickly issued in the following scenarios:

• Failed Connections: The dialer exhausted all retries without reaching a hold queue or representative.
• Instant Disconnects: The call was bridged to your phone, but the agency line disconnected immediately upon pickup (within 10 seconds of the bridge starting).
• Cancellation Before Dialing: If you stop or cancel a session prior to the system initiating the first outbound dial.

3. Non-Refundable Scenarios

We are unable to issue refunds in the following cases:

• Successful Connections: The call was successfully bridged, you spoke to an agent, or were holding in the queue — but you did not obtain your desired claims or benefits outcome.
• User No-Answer: Our system secured a queue spot and called your callback number, but you did not answer.
• Wrong Number Entered: You entered an incorrect or invalid callback number during checkout, causing the callback to fail.

4. How to Request a Refund

To request a refund, please send an email to nickvan23@gmail.com within 7 days of your dialing session. Please include:

• Your checkout email address.
• The callback phone number used.
• The date and approximate time of the dialing session.

5. Processing Timeline

Once requested and verified, refunds are processed immediately via Stripe. Depending on your financial institution, funds typically post back to your original card within 5 to 10 business days.