Dept. of Unemployment Assistance — 1-877-626-6800
+18776266800,,1,,1
Commas are ~1-second pauses. Automates the menu on every redial.
Weekly earnings reporting and claim status can be managed online at mass.gov/dua or through UI Online.
We auto-dial, navigate the menu, and call you when a live DUA agent is on the line. Average connection: 26 minutes.
| Line | Phone Number | Hours |
|---|---|---|
| Claimant Services | 1-877-626-6800 | M–F 8:30am–4:30pm ET |
| Employer Services | 1-617-626-5718 | M–F 8:30am–4:30pm ET |
| Fraud Hotline | 1-888-836-2800 | 24/7 |
| TTY (hearing impaired) | 711 | M–F 8:30am–4:30pm ET |
Massachusetts DUA's phone lines open at 8:30 AM ET. Callers who dial before 8:30 will hear an automated message. To be among the first in queue, dial at 8:29. The late open also means the 8:30–9:00 AM window is the most congested — if you can't call at exactly 8:30, consider the late-afternoon window instead.
TrainNow allows eligible Massachusetts UI claimants to enroll in approved training programs while continuing to receive benefits — without fulfilling regular job search requirements during training. Eligibility and approved programs vary; call DUA or visit mass.gov/dua to see if your training qualifies.