Unemployment Insurance Agency — 1-866-500-0017
+18665000017,,,,1,,,,2
Commas are 1–2 second pauses — your phone auto-navigates the menu on each redial.
The Michigan Unemployment Insurance Agency handles claims for the entire state through a single claimant services line. The hold queue opens at 8:00 AM ET and fills within minutes. Callers who don't get through at opening receive a busy signal or are disconnected outright — a pattern Michigan claimants know all too well.
Unlike a standard hold queue where you wait in line, many UIA callers report being dropped after holding for extended periods, or receiving a busy signal even after successfully navigating the menu. Our data shows an average of 55+ redial attempts per successful connection — higher than many other state agencies due to the volume mismatch between claimant demand and available capacity.
Many routine tasks — certifying for benefits, checking payment status, and updating personal information — can be handled through MiWAM (Michigan Web Account Manager) at michigan.gov/uia without a phone call.
Instead of manually redialing 55+ times through busy signals and then sitting on hold for hours, EDD Hold runs the redials automatically, navigates the UIA IVR menu, secures your place in the queue, and calls your phone when a live agent is on the line.
You pay $9.99 per session with no subscription or tiered pricing. If we can't connect you, you get a full refund.
We dial, navigate the menu, and call you when an agent is ready. Average connection time: 35 minutes. No app needed.
| Line | Phone Number | Hours |
|---|---|---|
| UIA Claimant Services | 1-866-500-0017 | M–F 8am–5pm ET |
| UIA Employer Services | 1-855-484-8722 | M–F 8am–5pm ET |
| UIA Appeals | 1-800-595-0017 | M–F 8am–5pm ET |
| UIA Fraud Hotline | 1-855-484-4847 | M–F 8am–5pm ET |
Michigan UIA's claimant services line has a fixed-capacity hold queue that fills within minutes of opening at 8:00 AM ET. Once all slots are taken, callers receive a busy signal or are disconnected. This is not a technical error — it means the queue is full. You must redial persistently to get through, or use an auto-dialing service to handle the retries automatically.
Have your Social Security number, Michigan driver's license or state ID number, last employer's name and address, and your UIA claimant ID (if you have one) ready before your call. For payment issues, also have your banking information and the specific certification week in question handy.
If you're using EDD Hold, your session resets automatically within a minute at no extra charge. If you were calling manually, you'll need to start the entire redial process over from scratch — which is why disconnections are especially frustrating on this line.
Yes. Michigan's MiWAM (Michigan Web Account Manager) at michigan.gov/uia lets you certify for benefits, check payment status, update personal information, and upload documents without calling. However, certain issues — identity holds, appeals, and complex payment disputes — still require speaking with an agent.