What is the Michigan unemployment phone number?

The Michigan Unemployment Insurance Agency (UIA) phone number is 1-866-500-0017. Hours are Monday through Friday 8:00 AM to 5:00 PM ET. You can also manage your claim online at michigan.gov/uia.

How do I speak to a live person at Michigan UIA?

Call 1-866-500-0017. Press 1 for English, then press 4 for claims assistance to reach the hold queue. Average wait is 90–120 minutes and getting through typically requires 35 redial attempts. Calling at 8:00 AM ET on Wednesday or Thursday gives the best chance of connecting.

Michigan Unemployment Phone Number 2026 — Skip the Hold

Michigan UIA Phone Number

1-866-500-0017

Monday–Friday · 8:00 AM – 5:00 PM ET

IVR Menu Sequence to Reach a Live Agent

1 Call 1-866-500-0017

2 Press 1 for English

3 Press 4 for claims assistance — hold queue

Save as a phone contact: +18665000017,,1,,4 Commas are ~1-second pauses. Automates the menu on every redial.

What Michigan UIA Can Help You With

New unemployment claim filing
Claim status and payment issues
Weekly certification problems
Identity verification (MiLogin issues)
Overpayment notices and waivers
Appeal hearings and deadlines
Debit card and direct deposit questions
Work search requirement exemptions

Michigan's online portal at michigan.gov/uia handles weekly certifications, payment history, and basic claim status without a phone call.

Best Times to Call Michigan UIA in 2026

8:00 AM ET sharp — queue fills fast; be dialing at 7:59
Wednesday and Thursday — significantly lower call volume than Monday
4:00–4:45 PM ET — late-day window; many callers give up before close
Avoid Monday — heaviest volume after weekend claim submissions
Avoid the day after state holidays — backlog doubles

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We auto-dial, navigate the menu, and call you when a live UIA agent is on the line. Average connection: 28 minutes.

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Michigan UIA Phone Numbers

Line	Phone Number	Hours
Main claims line	1-866-500-0017	M–F 8am–5pm ET
UIA Employer hotline	1-855-484-4847	M–F 8am–5pm ET
Fraud reporting	1-800-638-2720	24/7
TTY (hearing impaired)	711	M–F 8am–5pm ET

Frequently Asked Questions

Why does Michigan UIA keep disconnecting me?

Michigan UIA uses a call-capacity system that hangs up when hold queues are full — it does not offer a callback. This means you have to keep redialing until a slot opens. The average claimant dials 35 times before getting into the hold queue. The best approach is to use auto-dialing software that keeps trying until a slot opens, then holds your spot in queue.

What is MiLogin and why is UIA asking me to verify identity?

MiLogin is Michigan's unified authentication system. UIA requires all claimants to create a MiLogin account to file claims and certify online. If you're locked out, have a name mismatch, or can't complete identity verification, you must call UIA — there's no way to resolve MiLogin issues online without agent assistance.