Unemployment Insurance — 1-877-664-4463
+18776644463,,,,1,,,,1,,,,1
Commas are 1–2 second pauses — your phone auto-navigates the menu on each redial.
New Jersey's unemployment system handles hundreds of thousands of active claimants with a call center that reaches capacity almost immediately after opening at 8:00 AM. When the queue is full, callers receive a busy signal or automated message and are disconnected — not placed on hold. This means getting through requires either landing a slot in the first minutes of the day or catching one that opens as other callers hang up.
GetHuman data puts the average wait at 89 minutes once you're in the queue, and callers routinely report 40 or more redial attempts before securing a spot. Fridays are the worst day of the week — a combination of pre-weekend urgency and payment-related inquiries floods the lines. Thursdays are reliably the least congested day.
Many routine tasks — certifying for benefits, checking payment status, and updating personal information — can be handled online through the NJ DOL myUnemployment portal at myunemployment.nj.gov — no phone call needed.
Instead of manually redialing 40+ times and sitting on hold for an hour and a half, EDD Hold runs the redials automatically, navigates the IVR menu, secures your place in the hold queue, and calls your phone when a live NJ DOL agent is on the line.
You pay $9.99 per session with no subscription or tiered pricing. If we can't connect you, you get a full refund.
We dial, navigate the menu, and call you when an agent is ready. Average connection time: 25 minutes. No app needed.
| Line | Phone Number | Hours |
|---|---|---|
| NJ DOL Unemployment (UI) | 1-877-664-4463 | M–F 8am–4:30pm |
| NJ Employer Accounts | 1-609-292-7315 | M–F 8:30am–4:30pm |
| NJ Disability (TDI) | 1-609-292-1399 | M–F 8am–4:30pm |
| NJ Family Leave Insurance | 1-609-292-1399 | M–F 8am–4:30pm |
| UI Appeals | 1-609-292-7154 | M–F 8am–4:30pm |
Yes. NJ DOL agents can verify your identity using your Social Security number, date of birth, last employer information, and claim PIN. Have this information ready before your call to keep the process efficient and avoid being transferred or disconnected.
If you're using EDD Hold, your session resets automatically within a minute at no extra charge. If you were calling manually, you'll need to start the redial process over from scratch — including competing for a new queue slot at the next opening window.
Yes. NJ DOL TDD/TTY users can dial 7-1-1 (New Jersey Relay) to be connected to the unemployment claims line with relay assistance, during standard business hours Monday–Friday 8:00 AM–4:30 PM ET.
The NJ DOL call center has a fixed-capacity hold queue. Once it fills — typically within minutes of 8:00 AM opening — all new callers receive a busy message and are disconnected. This is not a technical error; it simply means every available slot is taken. You need to either get in at opening or keep redialing throughout the day for a slot that opens when another caller hangs up.