Division of Unemployment Insurance — 1-410-767-2727
+14107672727,,1,,2
Commas are ~1-second pauses. Automates the menu on every redial.
Weekly certifications and claim status can be managed through the BEACON system at mdunemployment.com.
We auto-dial, navigate the menu, and call you when a live DOL agent is on the line. Average connection: 24 minutes.
| Line | Phone Number | Hours |
|---|---|---|
| Unemployment Insurance | 1-410-767-2727 | M–F 8am–4pm ET |
| Toll-free | 1-800-697-1700 | M–F 8am–4pm ET |
| Fraud Hotline | 1-800-515-4272 | 24/7 |
| TTY (hearing impaired) | 711 | M–F 8am–4pm ET |
BEACON (Benefits and Employment Application for Claimants Online in the Network) is Maryland's unemployment claim management portal. Common login issues include ID.me verification failures, expired passwords, or claims locked for review. If you can't access BEACON and it's blocking your certification, calling DOL directly is the fastest resolution path.
You have 15 calendar days from the mailing date of the determination to appeal to the Lower Appeals Division. Maryland's 15-day window is among the shortest in the country — acting immediately is critical. If you miss this window, you can sometimes appeal to the Board of Appeals within 30 days, but that's a harder standard to meet.