What is the Texas Workforce Commission phone number for unemployment?

The Texas Workforce Commission (TWC) Tele-Center phone number for unemployment insurance is 1-800-939-6631. Hours are Monday through Friday 8:00 AM to 6:00 PM CT. You can also certify for benefits online at ui.texasworkforce.org.

How do I talk to a live person at Texas TWC?

Call 1-800-939-6631. Press 1 for English, then press 2 for unemployment insurance questions, then press 1 to speak with a representative. Hold times average 30–140 minutes, and getting through typically requires 41 redial attempts.

Texas Unemployment Phone Number 2026 — Skip the Hold

Texas TWC Tele-Center Phone Number

1-800-939-6631

Monday–Friday · 8:00 AM – 6:00 PM CT

IVR Menu Sequence to Reach a Live Agent

1 Call 1-800-939-6631

2 Press 1 for English

3 Press 2 for unemployment insurance

4 Press 1 to speak with a representative — hold queue

Save as a phone contact: +18009396631,,1,,2,,1 Commas are ~1-second pauses. Automates the menu on every redial.

What Texas TWC Can Help You With

Unemployment claim filing and status
Payment request (weekly certification) problems
Chargeback and employer protests
Appeal hearing scheduling
Overpayment and waiver requests
Direct deposit or debit card issues
Skills Development Fund questions
Work search log requirements

Texas TWC's online system at ui.texasworkforce.org handles payment requests (weekly certification), claim status, and direct deposit updates without a phone call.

Best Times to Call Texas TWC in 2026

8:00 AM CT — highest success rate; be dialing at 7:59
Wednesday and Thursday — lower call volume than Mon/Tue
4:30–5:45 PM CT — late window unique to TWC's 6:00 PM close; most callers give up by 5 PM
Avoid Monday — worst day by far; also avoid the day after state holidays

Guaranteed or your money back

Skip the Texas TWC hold line

We auto-dial, navigate the menu, and call you when a live TWC agent is on the line. Average connection: 38 minutes.

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Texas TWC Phone Numbers

Line	Phone Number	Hours
Tele-Center (UI claims)	1-800-939-6631	M–F 8am–6pm CT
Spanish-language UI line	1-800-939-6631 → press 2	M–F 8am–6pm CT
TWC Fraud Hotline	1-800-452-4778	24/7
Relay Texas (TTY)	1-800-735-2989	24/7

Frequently Asked Questions

What is the Texas TWC "chargeback" and why does it matter?

A chargeback is when your former employer protests your unemployment claim, arguing that you were fired for cause or resigned voluntarily. This triggers a review and can freeze your benefits. TWC must notify you — check your TWC Correspondence at ui.texasworkforce.org. If you receive a chargeback notice, calling a TWC agent is essential to respond within the appeal deadline.

How many work search activities are required per week in Texas?

Texas requires at least 3 work search activities per week while receiving UI benefits. You must log these at ui.texasworkforce.org. If you can't access the portal or made a work search logging error, calling TWC is the only way to correct it.